5 Diamond Service

We could have called it Red Carpet Service or First Class Service.  Regardless of the name, you know a title without substantiation is just a gimmick.

What constitutes 5 Diamond Service?

The five categories are…

Vehicle Appearance     Vehicle Luxury     Chauffeur Appearance     Chauffeur Training/Service     Operational Excellence

Vehicle Appearance – You will be transported in a vehicle that is mechanically and cosmetically maintained.  Your expectations of a clean vehicle, void of dents and oxidation, won’t be disappointed.  Once inside, details such as spotless carpets, clean glassware, inviting seating surfaces, and a pleasing aroma will confirm your decision.  Attention to detail is paramount.

Vehicle Luxury – As you approach from the outside, you will appreciate the regal stance of a vehicle that permeates elegance.  Brands that are recognized as a luxury vehicle to the discriminating public or modified vehicles that have luxury appointments conferred to them will be given consideration.

Chauffeur Appearance – Typical attire is a suit and tie.  When the occasion requires, a tuxedo may be requested.  If there is a special request for a chauffeur attired in more casual wear, we will accommodate as appropriate.   A well-kept appearance is also to be expected and a properly groomed chauffeur is company policy.

Chauffeur Training/Service – Opening the doors for a client is just one aspect.  You can be assured that your chauffeur’s service has begun way before your first greeting. 

On the day of your event, your driver has given the vehicle final preparations.  This includes an inspection and furnishing the vehicle per company standards and customer requests.  Your driver will make sure clean glassware is available, cold water and soft drinks are loaded, and any other items required to complete your service are present.

Upon receiving notice of your reservation, your chauffeur will become familiar with your itinerary.  This will include researching any unknown or unfamiliar addresses for physical location and access considerations. 

In addition, you will be served by a chauffeur that has been chosen for possessing proper social skills and driving skills.  Additional training received will have been to inform the chauffeur about company policies, legal issues, vehicle functions, and passenger safety.

You have enough to worry about already.  Watching the clock and wondering if your transportation will arrive on time should not be a source of stress.  To that end, your chauffeur will typically arrive 10 to 15 minutes prior to the scheduled pick-up time.  If you have a surprise event scheduled, you can be assured the vehicle is in the vicinity, but will remain out-of-sight until one minute prior to the scheduled time.

Operational Excellence – Unseen actions critical to optimal function combined with professional customer interface. 

·         No double bookings.  Reservations are based on a first-come, first-served basis.  Once we have confirmed your reservation and have a deposit, we will not cancel your reservation.  If a more lucrative opportunity presents itself, your service will not be cancelled in order for us to obtain another reservation.

·         Reservation  process.  You should expect detailed communication with a member of our staff.  It is a given that your event is important to you, that you have elected to place your trust in others to carry out a critical function.  Fulfilling your expectations begins by understanding your desires.

·         Billing process.  For many occasions, you don't need the hassle of a financial transaction in front of family and guests.  We strive to have all financial matters attended to prior to the event.  

·         Equipment preparedness, fleet maintenance.  It may be unavoidable that a soft drink gets spilled or a light burns out.  We can’t prevent these things from happening, but we will remedy the situation as soon as possible.  Preventative maintenance is combined with routine safety and comfort inspections.  We typically keep an inventory of spare parts to keep our fleet in pristine shape.  You will also appreciate the fact that we make sure tires have plenty of tread and brakes have plenty of pad.

·         Insurance compliance.  As evidenced by our state issued Vehicle Insurance sticker attached to the windshield of each vehicle, we are in full compliance of all required regulations for commercial fleets.

·         Employees, not independent contractors.  Ethics guided our answer to this decision.  There is some debate as to how to classify drivers.  For Black Tie Livery Corporation, we have chosen to declare our chauffeurs as our employees, not as independent contractors.  This means we provide workers compensation insurance to our drivers.